BeMFIX Fix&Go – Complete Blue&Me FCA Repair

Full Blue&Me Repair Service

With BeMFIX Fix&Go, you entrust the TSEC Engineering technicians with the entire repair process for your Blue&Me FCA unit.

The service is intended for first- and second-generation Blue&Me systems installed on Fiat, Alfa Romeo, Lancia, and other compatible FCA group vehicles.

We directly handle the diagnosis, electronic repair, recovery of the original data, and final testing of the unit.

What the service includes

The BeMFIX Fix&Go service includes:

• initial diagnostic test;
• checking the condition of the unit;
• recovery of the configuration file and proxy data;
• replacing the NAND memory;
• programming the new memory;
• restoring the unit’s original data;
• bench functional testing;
• language change, if requested by the customer;
• preparation and shipping of the repaired unit;
• 24-month warranty on the work performed.

Compatibility

The service is available for first- and second-generation Blue&Me FCA units.

The repairability of the unit is verified by our technicians after receipt and initial testing.

Proxy Realignment

When the repaired unit is reinstalled in the same vehicle from which it was removed, a new proxy realignment is normally not required, as the unit’s original data is preserved and restored.

Realignment may still be necessary in the presence of pre-existing faults, replacement of other control units, or changes to the vehicle’s configuration.

Language Change

At the customer’s request, the system language can be changed during the repair.

The desired language must be communicated before the service is carried out.

Service terms

The unit must not have been previously opened, tampered with, or subjected to repair attempts by third parties.

Any signs of tampering, missing components, damaged tracks, replaced memory, or previously undisclosed repairs may render the unit unrepairable or exclude it from the standard service conditions.

Irreparable units

If, after the initial test, the unit proves to be unrepairable, the cost of the service will be fully refunded.

The following are excluded from the refund:

• any costs incurred by the customer for shipping the unit;
• shipping costs for returning the unrepaired unit, if the customer requests it back.

Alternatively, the customer may authorize the disposal of the unit without requesting its return.

Warranty

The repair is covered by a 24-month warranty.

The warranty applies exclusively to the work performed and the components replaced by TSEC Engineering.

The following are excluded from the warranty:

• damage caused by incorrect installation;
• liquid ingress;
• power surges or issues with the vehicle’s electrical system;
• impacts or mechanical damage;
• subsequent tampering;
• faults other than the one subject to repair;
• issues caused by other control units or the vehicle’s wiring.

Procedure

1. Purchase the BeMFIX Fix&Go service.
2. Remove the Blue&Me unit from the vehicle.
3. Carefully pack the unit to protect it during transport.
4. Ship the unit to the address provided after placing the order.
5. Indicate the order number and any language requested.
6. Wait for the completion of diagnosis, repair, and final testing.
7. Receive the repaired unit, ready to be reinstalled.

Information to be provided

To facilitate processing, we recommend indicating:

• vehicle make and model;
• year of registration;
• the code shown on the unit’s label;
• fault encountered;
• desired language, if applicable;
• the order number.

Shipping warnings

The unit must be shipped without brackets, housings, or unnecessary components, unless otherwise indicated.

Use rigid packaging and adequate protective material. TSEC Engineering is not responsible for any damage caused by insufficient packaging during transport to the laboratory.